HOPPE operational guarantee

In parallel and in addition to the legal rights of the enduser arising from the purchase of HOPPE door and window hardware, we grant endusers a manufacturer’s guarantee on HOPPE door and window hardware in the scope described hereinafter.

For the purposes of this manufacturer’s guarantee, “HOPPE products” are handle sets and window handles from the “HOPPE – Handle of excellence.” brand.

A HOPPE handle set includes a door handle (also known as a lever) or pull handle or recessed pull for sliding doors, handle rose and/or escutcheon or backplate (where applicable incl. thumb-turn), square spindle and mounting parts, but not a mortise lock, keyed cylinder and key.

The term HOPPE window handles refers to window handles and French or patio door handles, such as handles for parallel slide/tilt doors and lift/slide doors. A HOPPE handle for windows, or French or patio doors consists of a handle and/or window handle rosette and/or base, in the case of lockable versions, including keyed cylinder and keys. Certain French or patio door handles also include recessed pulls for sliding doors and backplates with optional profile cylinder keyhole, but not profile cylinders and keys. The window handle, or French or patio door handle does not include the window gear and locking elements on the window itself.

For the purposes of this manufacturer’s guarantee, “enduser” is any individual or legal entity who was the first to purchase the HOPPE product from HOPPE, a distributor or any other person or legal entity who installs at or sells the HOPPE product to third parties as part of their business operations. The HOPPE product must not have been purchased with the intention of installing it at third parties or reselling it as part of a business operation.

Our guarantee applies, in the event that a defect in the mechanical functionality occurs within the guarantee period, solely to either the repair of the product for the enduser free of charge, or to the replacement of the product free of charge with suitable or equivalent hardware, this decision being at our discretion.

Costs and expenses incurred by the enduser for the installation and removal of the HOPPE product or for the shipment of the product to HOPPE or the dealer are not covered by this guarantee.

In the event of defects in the goods, the enduser has legal material defect rights against the seller from whom they purchased the product or the contractor who installed the product on their behalf. The enduser may exercise these rights free of charge. These rights are not limited by this guarantee. Depending on the circumstances, they may exceed the rights arising from this guarantee and be more advantageous to the enduser or may fall short of this guarantee. The guarantee does not limit other statutory rights of the enduser, such as rights under the Product Liability Act.