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Privacy Policy

At HOPPE (UK) Ltd, we’re committed to protecting and respecting your privacy.

 

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

 

Any questions regarding this policy and our privacy practices should be sent by email to info.uk@hoppe.com.

 

 

Who are we?

We are HOPPE (UK) Ltd, the UK subsidiary of the Swiss based HOPPE Holding AG. HOPPE (UK) Ltd is a company (no. 2286568) registered in England and Wales. The registered address is Gailey Park, Standeford, Wolverhampton, WV10 7GW.

 

 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, when you purchase our products, or if you register to receive one of our newsletters or catalogues.

 

 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, we will also have your invoice and delivery details.

 

 

How is your information used?

We may use your information to: 

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • deal with entries into a promotion or competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about new products, promotions, or advice on the use of our products;
  • process a job application.

 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the avoidance of money laundering). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as is set out in any relevant contract you hold with us.

 

 

Who has access to your information?

We will not sell or rent your information to third parties.

 

We will not share your information with third parties for marketing purposes without your explicit permission.

 

Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example delivering goods to you).

 

However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties outside HOPPE (UK) Ltd  for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

We may transfer your personal information to a third-party as part of a sale of some or all of our business and assets to any third-party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

 

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by info.uk@hoppe.com or unsubscribe from direct communications such as emails.

 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info.uk@hoppe.com

 

 

How you can access and update your information

The accuracy of your information is important to us. We are continually working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, or you wish us to delete or ‘forget’ your information, please email us at info.uk@hoppe.com.

 

You have the right to ask for a copy of the information HOPPE (UK) Ltd holds about you, we will not charge for this service under the terms of the General Data Protection Regulation 2016.

 

 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

 

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or next to the web certificate on browsers such as Google Chrome.

 

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best efforts to ensure its security on our systems.

 

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

 

Use of 'cookies'

Like many other websites, the HOPPE (UK) Ltd website uses cookies. 'Cookies' are small pieces of information sent by us to your computer and stored on your hard drive to allow our website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to store your country preference. This helps us to improve our website and deliver a better and more personalised service.

 

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, refer to your browser documentation. Turning cookies off may result in a loss of functionality when using our website.

 

 

Processing of data under GDPR

To ensure compliance with the GDPR, HOPPE (UK) Ltd uses one or more legal bases for processing your personnel data:

 

  • Consent – where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract – where you are a customer, or are in negotiations to become a customer.
  • Legal obligation – where the processing is necessary for us to comply with the law.
  • Legitimate interests – where it is in yours and our legitimate business interests that we process your data, we’re using that data in ways you would reasonably expect and that have a minimal privacy impact. An example of this would be where we send you information about our new products that may be relevant to your work. To see a copy of our Legitimate Interests Assessment, please email info.uk@hoppe.com

 

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

 

 

 

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us will be held on servers situated in Switzerland. We have in place security measures to protect your data.

 

There may be circumstances your data is transferred to or via countries outside the European Union (“EU”) and Switzerland. These countries may not have similar data protection laws to the UK. If we do this we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

 

By submitting your personal data, you’re agreeing to this transfer, storing or processing.

 

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

 

Review of this policy

We keep this policy under regular review. This policy was last updated in April 2018.