Contacts & Service
Do you want to get in touch with us, download information material or get an overview of our videos? Or are you looking for information on standards or the answer to a specific question? This is where you'll find all the ways to contact us, download our brochures and catalogues and watch our videos. You'll also find easy-to-understand information on relevant hardware standards as well as our FAQs.
Contacts
Contact Form
Do you have any questions or concerns? You can contact us quickly and easily using our contact form. We’ll be happy to assist you.
HOPPE Addresses Worldwide
More than 20 sites on three continents – HOPPE Group operates worldwide. You will find the most important addresses and contact options here.
Distributor Search
HOPPE architectural fittings are only available from specialist retailers. Customers can use our distributor search to find suppliers of our products – quickly and easily.
Downloads
Mounting Instructions / User Manuals
This is how you do it: up-to-date instructions for installing and operating our architectural fittings and handles.
Environmental Product Declarations (EPD)
You can view the environmental product declarations for door and window handles as well as electromechanical security hardware here.
Standards
DIN EN 1906 – European and German Standardisation for Hardware
For the purposes of European standardisation, DIN EN 1906 has been introduced to specify requirements and test methods for door handles and door knobs. It was adopted on European level in October 2001, has been revised several times and is currently valid as EN 1906 – December 2012 issue.
DIN 18257 and RAL-GZ 607/6 for Security Hardware
These regulations determine the terms, dimensions and tightened requirements as well as testing procedures for security hardware corresponding to the increased demands of the user and as a result of many years of police experience.
DIN 18273 for Fire-resistant and Smoke Doors
Fire-resistant handle sets must be manufactured according to the requirements of DIN 18273. This standard is valid for all fire-resistant door sets used in fire-resistant and smoke doors.
DIN EN 179 for Emergency Exit Devices
European standard DIN EN 179 for emergency exit devices has been in force since June 2002 and was revised in 2008. It defines the requirements and testing procedures, and provides firm recommendations for their application.
DIN EN 1125 for Panic Devices
European standard DIN EN 1125 for panic devices has been in force since June 2002 and was revised in 2008. It defines the requirements and testing procedures, and provides firm recommendations for their application.
DIN EN 13126-3 and DIN 18267
The European DIN EN 13126 standard deals with the hardware for windows and door-high windows. Part 3 of this series of standards defines the requirements and test methods for handles, in particular for tilt-and-turn , tilt-first and turn-only hardware. The dimensional specifications are defined in DIN 18267.
RAL-GZ 607/9
The quality and test specifications of RAL-GZ 607 define the requirements and the procedure for the quality assurance of locks and hardware. The revised DIN EN 13126-3 forms the basis for the revised quality guideline RAL-GZ 607/9 for window handles and window handles with protective effect (April 2023 edition).
BS EN 12209:2003 – Mechanical Operated Locks, Latches and Locking Plates
This standard specifies requirements and test methods for the durability, strength, security, and function of mechanically operated locks and latches and their locking plates for use in doors, window doors, and entrance doors in buildings. The ARRONE range of locks has been successfully type tested to all the requirements of BS EN 12209:2016. The classification achieved is given for each lock separately.
BS EN 1154 – Controlled Door Closing Devices
Providing details on product types, classification by use, test cycles, door mass, corrosion resistance, as well as definitions, product performance requirements, test apparatus, test methods and marking of products.
FAQ – Frequently Asked Questions
FAQ – Frequently Asked Questions
Here you will find an overview of frequently asked questions about our products. If your question is not answered here or you have further questions, you can contact us via the contact form.
Purchase Checklist for HOPPE Products
Purchase Checklist for HOPPE Products
In order to choose the hardware technically appropriate for the entrance door to your flat or house, any interior door or to choose the right window handle it is important to be aware of the following points and to compare them with the information of the product packaging.